Politique d’expédition

Shipping Policy

1. Processing Time:

  • Orders are typically processed and dispatched within 1-3 business days of receiving payment. However, during peak seasons or sales, processing times may be slightly longer. We appreciate your patience.

2. Shipping Rates:

  • We offer free shipping on all orders over $50. For orders under $50, a standard shipping fee of $5 will be applied at checkout.

3. Delivery Time:

  • About Delivery Time: The majority of parcels arrive within 10 to 20 working days, with some European and American countries receiving them within ten days. Please note that delivery times may be affected by factors beyond our control, such as weather conditions, public holidays, or customs delays.

4. Shipping Methods:

  • Regarding the logistics carrier, we have chosen China Post, which can deliver to most countries worldwide. If you have special requirements for logistics, such as needing faster delivery, we can also provide courier services like FedEx, UPS, or DHL. Please inform us by email promptly if you have any specific requests.

5. Order Tracking:

  • Once your order has been dispatched, you will receive a confirmation email along with a tracking number. You can use this tracking number to monitor the delivery status of your order. If you do not receive the email in a timely manner, please check your spam folder or contact us directly via email. You can track the delivery status on the website https://www.17track.net/en or choose a courier tracking app or website that you are familiar with.

6. Shipping Restrictions:

  • We currently deliver to over 100 countries, and this number continues to grow. We apologize for any inconvenience caused to countries we are temporarily unable to deliver to, and we are committed to ongoing efforts to expand our delivery network.

7. Shipping Address:

  • Please ensure that your delivery address is accurate and complete to avoid any delays or delivery issues. We are not responsible for any lost or undelivered packages due to incorrect address information provided by the customer. Additionally, if you are moving or going on vacation and cannot personally receive the delivery, please remember to arrange for a reliable family member or friend to accept it on your behalf.

8. Shipping Updates:

  • Regarding changes in parcel status, you can promptly check on the provided website or app. Please check the status of your parcel regularly. Once the parcel shows as delivered, please ensure prompt acceptance to avoid any instances of return or loss.

9. Shipping Holidays:

  • Our shipping carriers may observe holidays, which could affect the processing and delivery of your orders. For example, during annual Chinese holidays like Spring Festival, National Day, Mid-Autumn Festival, etc., we will make every effort to notify you in advance of any delays caused by holidays.

10. Contact Us:

  • If you have any questions or concerns about our shipping policy, please feel free to contact us at [cherrypearl666@outlook.com] and we will be happy to assist you.